Terms of use and subscription
The clear rules of SwissHelp Migration.
1. What we offer
Information and guidance on procedures in Switzerland, explanation of letters with the MIA assistant (artificial intelligence), and, if you request it, personal help and handling of procedures on your behalf via WhatsApp.
2. Free use and limits
Without an account you can ask 3 questions and analyze 1 letter to try. With a free account you have 10 questions and 2 letters per month. Limits reset on the 1st of each month.
3. Subscription
The subscription allows you to use MIA without the free limits, with fair use of up to 300 questions and 60 letters per month. You subscribe via WhatsApp: we tell you the price and duration before payment and activate it when we receive payment. The subscription does not renew automatically: when it ends you return to the free plan, and to continue you just need to request it.
4. Procedures we handle for you
For each procedure, we agree in advance via WhatsApp what we will do and the price. You provide us with correct and complete data and documents. We inform you of any deadlines we know, but the final decision and compliance with official deadlines remain your responsibility unless we agree otherwise in writing.
5. What we are not
We are not an authority, lawyers, or tax advisors. We do not provide legal advice and cannot guarantee the outcome of a procedure (approvals, benefits, refunds, etc.). MIA is artificial intelligence and may make mistakes: confirm important matters with the competent authority.
6. Payments and refunds
Payments are made in advance (TWINT, transfer, cash, or another agreed method). A subscription period already started is not refunded. If a paid procedure cannot be started for a reason attributable to us, we will refund the amount.
7. Proper use
It is not allowed to use the website for illegal purposes, share your account, automate queries, or try to bypass limits. In such cases, we may suspend the account.
8. Liability
We are only liable for damages caused by intent or gross negligence. In all other cases, our liability is limited to the amount you have paid us for the affected service.
9. Insurance
MIA does not recommend insurers. If you request it, an insurance advisor collaborating with SwissHelp Migration can prepare a proposal for you; they are linked to an insurance company and will tell you which one at the first contact. To compare all insurers you can use priminfo.admin.ch.
10. Applicable law
Swiss law applies. Jurisdiction: Bern, unless the law requires otherwise.
Last updated: 14 November 2026